One of the keys to presenting a high-quality website to your customers is ensuring that quality is designed into the system from the start.

Quality is not a feature that can be taken for granted, whether it is in websites, or indeed any product or service that your business offers. Quality goals have to be stated as part of the product or process. If these quality parameters are not specified, they will be overridden by other factors such as time or cost. This may allow for short term savings, but over the long term, poor quality in any product will manifest itself as increased operating costs and reduced revenue.

Nerillium has observed that the primary reason that our clients' websites have quality issues is due to the fact that quality was not explicitly specified when the site was originally developed.

Since many companies don't have internet technologies as a core competence, they are at a disadvantage when they need to get a website developed. In many cases they would not know what to ask for, and will pass full responsibility over to a web development company.

To help rebalance this situation for our clients, Nerillium offers a website specification service:

• We discuss your business with you, and how using the internet can help you to market and grow your business.
• We prepare a formal specification of what you need in your website - no more, no less.
• We include measurable quality goals in the specification, in areas such as performance, usability, accessibility, and security.
• We also ensure that features such as maintenance and ease of use for you are also taken into account.
• Your business can then use this document to request reliable and accurate quotes from web developers to produce your site, exactly the way you want it. This puts you back in control of the process.